Privacy Policy.

2. Information We Collect

When you visit our website, submit an enquiry or enrol your child, we may collect the personal information reasonably necessary to provide our services.

Parent and carer information

• Full name.
• Email address.
• Telephone number.
• Postal address, where required.
• Relationship to the student.
• Preferred programmes.
• Preferred learning locations.
• Enrolment information.
• Payment and invoice information.
• Emergency contact information.
• Communication preferences.

Student enrolment information

When a parent or authorised representative enrols a student, we may collect:

• Student's full name.
• Date of birth or age.
• School year level.
• Programme selection.
• Preferred location.
• Relevant previous experience.
• Information required for participation.
• Emergency contact details.

Additional support information

Where necessary, and with appropriate consent or another lawful basis, we may collect relevant information about allergies, medical conditions, accessibility requirements, additional learning needs and emergency management requirements.

We ask families to provide only information relevant to the student's participation, support and safety.

Website information

When you browse our website, certain technical information may be collected:

• IP address.
• Browser information.
• Device information.
• Pages visited.
• Website interaction information.
• Cookies and similar identifiers.

The actual information collected depends on the technologies enabled on our website.

3. How We Collect Information

We may collect personal information when you:

• Visit our website.
• Submit a programme enquiry.
• Complete a contact form.
• Use our website chat.
• Register for a Starter Session.
• Enrol your child in a programme.
• Submit enrolment documentation.
• Make a programme payment.
• Subscribe to Academy updates.
• Contact us by email or telephone.

Where appropriate, information may also be provided by an authorised parent, carer, school or programme representative. We seek to collect personal information directly from the individual concerned or an appropriate authorised representative.

4. How We Use Your Information

We use personal information for purposes connected with our educational services. These purposes may include:

• Responding to enquiries.
• Providing programme information.
• Processing Starter Session registrations.
• Processing student enrolments.
• Confirming programme registrations.
• Managing class registrations.
• Contacting parents and carers.
• Communicating programme arrangements.
• Managing programme payments.
• Providing invoices and receipts.
• Managing programme administration.
• Supporting student participation and safety.
• Responding to emergencies.
• Meeting applicable legal obligations.
• Improving our website and services.

We may also use adult contact information to communicate relevant Academy news and programme opportunities where permitted by law.

We do not sell student personal information to advertisers or data brokers.

5. Children's Privacy

Protecting children's privacy is important to Innovate Forge Academy.

Our website is primarily intended for parents, carers and other adults seeking information about our educational programmes. Parents and authorised representatives are generally responsible for submitting enrolment information for children.

We seek to collect only the student information reasonably necessary for enrolment, participation and safety. We do not require children to submit unnecessary personal information through general website enquiry forms.

Access to student enrolment information is limited to authorised personnel and relevant service providers who require it for legitimate programme purposes.

Where appropriate, we consider a child's age, maturity and applicable law when obtaining consent or responding to privacy requests.

6. Programme Enrolments

When you enrol your child in an Innovate Forge Academy programme, we collect the information reasonably necessary to process and manage the enrolment. This may include:

• Parent or carer details.
• Student details.
• Programme selection.
• Preferred location.
• Term or session information.
• Emergency contact information.
• Relevant participation and support information.
• Payment and invoice details.
• Required acknowledgements and permissions.

We use this information to:

• Process the enrolment.
• Confirm registration.
• Allocate the student to a programme.
• Communicate with the family.
• Administer programme participation.
• Manage payments.
• Respond to relevant safety requirements.
• Meet legal and recordkeeping obligations.

Some enrolment information may be shared with authorised educators, administrators and approved programme partners where reasonably necessary to deliver the selected programme. We do not use student enrolment information for unrelated marketing.

7. Starter Session Registrations

When you register for a Starter Session, we may collect:

• Parent or carer name.
• Contact details.
• Student name.
• Student age or year level.
• Preferred programme.
• Preferred session or location.
• Relevant information voluntarily provided.

We use this information to:

• Process the registration.
• Confirm the Starter Session.
• Communicate session arrangements.
• Help identify a suitable programme.
• Respond to questions about enrolment.

Where applicable, Starter Session payments are handled through our approved payment or booking providers.

8. Payments

Programme and Starter Session payments may be processed through approved third-party payment providers.

We may receive and retain:

• Payer name.
• Billing contact information.
• Transaction reference.
• Payment amount.
• Payment status.
• Invoice and receipt information.

Payment card details may be collected and processed directly by the relevant payment service provider. Our handling of payment information depends on our actual payment processing arrangements.

Payment information is used for billing, transaction management, refunds, accounting and relevant legal obligations.

9. Photography and Video Consent

Our enrolment process may include a separate request for permission to use student photographs, videos or selected student work for Academy promotional purposes. Such uses may include Academy websites, social media, programme brochures, event promotions and educational showcases.

Where appropriate, we obtain separate permission from a parent, carer or other authorised person. Permission for optional promotional use is separate from general programme enrolment.

Declining optional promotional consent will not, by itself, prevent participation in an otherwise suitable programme.

Families may contact us to withdraw promotional permission for future use. We will take reasonable steps to address material under our control. Withdrawal may not reverse material that has already been lawfully published or distributed.

10. Website Forms and Chat

Our website may provide contact forms, programme enquiry forms, Starter Session forms, website chat and other registration forms.

We collect information submitted through these services to respond to enquiries, process registrations and communicate with families. Third-party form, chat and customer relationship management providers may process information on our behalf.

11. Marketing Communications

We may send parents, carers and other adult contacts information about relevant Academy programmes, workshops, holiday activities, upcoming enrolments, events and Academy news.

We send marketing communications in accordance with applicable law and relevant communication preferences. Recipients can unsubscribe from optional marketing communications. Enrolment and service-related messages may still be sent where reasonably necessary to administer a programme.

Optional marketing consent is separate from compulsory enrolment information. We do not use student enrolment information for behavioural advertising to children.

12. Sharing Personal Information

We may share personal information with trusted service providers and authorised people where reasonably necessary to operate our website and deliver our enrolment services. Depending on our actual arrangements, these may include:

• Website hosting providers.
• Enrolment and booking providers.
• Payment processors.
• Customer relationship management providers.
• Email and communication providers.
• Website chat providers.
• Approved programme administrators.
• Authorised educators.
• Approved programme delivery partners.

We may also disclose information where required or permitted by law. We seek to limit information sharing to what is necessary for the relevant purpose.

We do not sell student personal information to third parties.

13. Overseas Data Processing

Some of the cloud-based services used for our website, communications, enrolments or payment processing may involve personal information being stored, processed or accessed outside Australia.

Where overseas disclosures occur, we seek to apply appropriate privacy safeguards and comply with applicable legal requirements. The actual overseas data arrangements depend on the website, enrolment, CRM, email, chat and payment providers we use.

14. Cookies and Website Analytics

Our website may use cookies and similar technologies to support:

• Essential website functionality.
• Website security.
• User preferences.
• Website performance.
• Website analytics.
• Relevant marketing activities, where applicable.

Embedded forms, videos and chat services may also use cookies. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

15. Information Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure.

Depending on the system, these steps may include appropriate access controls, authentication, secure hosting and restrictions on access to enrolment information. No internet-based system can guarantee complete security.

If we become aware of a data breach, we will investigate and respond appropriately, including notifying affected individuals and relevant authorities where required by law.

16. Data Retention

We retain personal information for as long as reasonably necessary to manage website enquiries, registrations, enrolments, payments and related business records.

Some information may need to be retained to meet legal, financial, safeguarding or other legitimate obligations. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it where permitted and appropriate.

17. Access and Correction

You may request access to or correction of personal information we hold about you. Parents and carers may also request access to relevant information about their child, subject to applicable law, appropriate authorisation and the child's circumstances.

We may need to verify your identity before responding. We will consider requests in accordance with applicable privacy laws.

Privacy contact: hello@innovateforgeacademy.com

18. Privacy Questions and Complaints

If you have a question or concern about how we handle personal information, please contact us. We will review your concern and respond within a reasonable period.

If you remain dissatisfied, you may be able to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Contact: Innovate Forge Academy, Innovate Ahead Group Pty Ltd, Melbourne, Victoria, Australia.

19. Other Websites and Services

Our website may link to third-party websites and digital services. These services may have their own privacy policies.

The separate Forge Learning App and its student learning records are outside the scope of this website and enrolment policy. Separate privacy information may apply to those services.

We encourage users to review the relevant privacy information before providing personal data to an external service.

20. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, enrolment services, technology or legal requirements. The latest version will be published on our website.

Where required, we will provide appropriate notice of material changes. The effective date and last updated date appear at the top of this policy.

21. Contact Details

Innovate Forge Academy, operated by Innovate Ahead Group Pty Ltd, Melbourne, Victoria, Australia.

• Website: innovateforgeacademy.com
• Enrolment portal: enrol.innovateforgeacademy.com
• Privacy email: hello@innovateforgeacademy.com
• Postal address: PO Box 4755, Knox City Centre, Melbourne, Victoria, Australia

Questions about this policy? Contact us — we're happy to help.