Terms and Conditions

Innovate Forge Academy provides educational programmes designed to develop students' skills, confidence, creativity and future readiness.

Our programme areas include:

• Technology, Coding and Computer Science
• Robotics and Engineering
• Game Development
• Communication and Public Speaking
• Creative Writing
• Innovation and Design Thinking
• Leadership and Entrepreneurship

Programmes may be delivered through:

• School-based programmes
• Academy training centres
• Instructor-led online classes
• Holiday workshops and camps
• Innovate Forge App
• Self-paced digital learning
• Other approved educational venues and delivery formats

Innovate Forge Academy is operated by Innovate Ahead Group Pty Ltd.

By enrolling a child, purchasing a programme or accepting an Academy offer, the parent or legal guardian acknowledges and agrees to these Terms and Conditions.

Parents are responsible for ensuring that enrolled students understand the applicable participation, behaviour and technology-use requirements.

Additional programme-specific conditions may apply where disclosed before enrolment.

Nothing in these Terms limits any consumer right that cannot lawfully be excluded.

Programme fees are communicated before enrolment.

Australian programme prices are expressed in Australian dollars and include GST where applicable.

International programmes may be offered in other currencies, including Singapore dollars.

Payment is required before paid programme access is granted unless otherwise agreed.

Payments may be processed through approved third-party services, including HighLevel-connected payment facilities and Stripe.

Some programmes require a separate administrator verification and activation process after successful payment.

Payment confirmation does not automatically guarantee immediate access where an approval process is specified.

Any additional charges must be disclosed before purchase.

The late-enrolment, course or term transfer and late-collection charges in these Terms apply to relevant instructor-led programmes. They do not automatically apply to self-paced digital programmes.

Requests to transfer between programmes or move an enrolment to another term are subject to availability, suitability and Academy approval.

An administration fee of AUD 30 applies to approved course or term transfers where disclosed before enrolment and legally permitted.

Transfers are not automatically guaranteed.

Any price difference between programmes may also apply and will be disclosed before confirming the transfer.

Students are expected to attend scheduled sessions promptly.

Classes begin at the published start time.

Parents must ensure that children arrive within the designated arrival period and are collected promptly after each session.

Students must not be dropped off before supervision begins or left unattended at Academy venues.

Late collection

A late collection fee of AUD 1 per minute may apply after the official collection time where disclosed before enrolment, reasonably applied and legally permitted.

The Academy may contact parents or designated emergency contacts when a student has not been collected.

Student safety remains the priority.

Parents should notify the Academy before the scheduled class when a student cannot attend.

Make-up sessions may be offered to currently enrolled students, subject to:

• Prior notification
• Educator availability
• Class capacity
• Programme suitability
• Applicable venue arrangements

Missed sessions due to family holidays or personal scheduling conflicts do not automatically qualify for a replacement class.

Where notification is received only after a session or at the end of a term, make-up availability may be limited.

Make-up arrangements are not guaranteed unless expressly included in the programme offer or required by law.

School-based classes affected by official school camps or public holidays may be rescheduled.

Alternative arrangements may include:

• Replacement sessions at the participating school
• Sessions at an approved Academy training centre
• Instructor-led online sessions
• Extended classes where suitable

The Academy will communicate applicable arrangements to affected families.

Where the Academy cannot provide the purchased service, an appropriate remedy will be considered in accordance with applicable consumer rights.

Parents must inform the Academy of relevant medical conditions, allergies, accessibility requirements and learning support needs.

Where applicable, parents should provide medical action plans and appropriate emergency information.

Students who are unwell should not attend in-person classes.

If a child has been absent from school because of illness, parents should not send the child to an after-school Academy session that day.

Allergy awareness

A no-nut policy may apply at Academy teaching venues.

Parents and students must comply with relevant venue-specific allergy and safety requirements.

The Academy will take reasonable measures to support student safety.

Students must treat educators, other students, parents and Academy personnel respectfully.

The Academy does not tolerate:

• Bullying
• Harassment
• Discrimination
• Aggressive or threatening behaviour
• Deliberate disruption
• Conduct that compromises the safety or wellbeing of others

Where behaviour concerns arise, the Academy may:

1. Discuss expectations with the student.
2. Contact the parent or guardian.
3. Agree on appropriate behaviour-improvement measures.
4. Temporarily restrict participation where necessary.
5. Suspend or terminate participation in serious or continuing circumstances.

The Academy will consider relevant circumstances fairly and consistently with applicable consumer and child-safety obligations.

Parents are generally not permitted to remain inside Academy classrooms during instructor-led lessons.

This policy allows students to develop independence and enables educators to focus on learning activities.

Exceptions may be approved for accessibility, safeguarding, medical or other appropriate circumstances.

Parents are encouraged to communicate with educators outside scheduled teaching time.

Walk-in enquiries during classes may not be accommodated because educators are responsible for supervising students.

Appointments can be arranged by contacting the Academy.

Students must handle Academy equipment, devices and learning resources responsibly.

Academy equipment must not be removed without authorisation.

Students must follow instructions relating to:

• Robotics equipment
• Computers and tablets
• Electronic components
• Learning kits
• Classroom furniture
• Shared materials

Where deliberate or negligent damage occurs, the Academy may seek reasonable, substantiated compensation from the responsible party, subject to applicable law.

Normal wear and tear is excluded.

Students must use technology responsibly and respectfully.

Students must not:

• Share account credentials
• Access another person's account or learning records
• Engage in cyberbullying
• Distribute proprietary learning materials without authorisation
• Misuse software or digital resources
• Attempt to bypass platform security
• Submit harmful or inappropriate content

Parents are encouraged to discuss responsible technology use with their children.

The Academy may restrict access where reasonably necessary to protect students, educators or platform security.

Holiday programmes may be delivered through:

• In-person workshops
• Instructor-led online classes
• Self-paced digital learning
• Combined learning packages

Each programme offer will specify its price, dates, inclusions and access conditions.

Students enrolled in self-paced programmes are expected to complete activities during the published access period.

Educator assistance, assessments, project reviews and parent reporting are provided only where included in the relevant programme.

Public holiday closures and support availability may vary by market.

Private coaching and tutoring sessions are subject to their stated booking arrangements.

Unless otherwise agreed:

• At least 24 hours' notice should be provided for rescheduling requests.
• Sessions commence and finish at their scheduled times.
• Arrival more than 15 minutes late without notice may be treated as a missed session.
• Missed appointments may incur the applicable session fee where disclosed before booking and legally permitted.
• Emergency circumstances may be reviewed individually.

These arrangements do not exclude statutory remedies where the Academy fails to provide a purchased service.

The Academy may offer:

• Learning assessments
• Progress tracking
• Educator feedback
• Parent progress reports
• Achievement badges
• Certification examinations

Assessment and certification eligibility requirements will be communicated before registration.

Some examinations may require current Academy enrolment.

Certificates are issued only when the relevant assessment requirements have been satisfied.

Programme participation does not guarantee certification or a particular educational outcome.

The Academy may request permission to capture photographs, videos or examples of student work.

Consent will distinguish between appropriate educational documentation and optional public promotional use.

Public marketing use of identifiable student images requires appropriate consent.

Parents may decline optional promotional photography without preventing their child from enrolling.

Consent preferences will be recorded and respected.

The Academy retains intellectual property rights in its:

• Curriculum
• Teaching resources
• Learning activities
• Assessments
• Software
• Branding
• Proprietary educational materials

Students retain rights in their original creative work, subject to any third-party materials used.

The Academy may store and process student work as reasonably necessary to deliver educational services, maintain progress records and provide feedback.

Public promotional use of identifiable student work will require appropriate permission.

The Academy collects information reasonably necessary to:

• Process enrolments
• Manage student accounts
• Deliver educational programmes
• Maintain progress records
• Communicate with parents
• Support student safety
• Manage billing and administration

Information may be processed using authorised education, hosting, communication and payment platforms.

Personal information will be managed in accordance with the Academy's Privacy Policy and applicable privacy laws.

Parents may contact the Academy with questions about their child's information.

Parents must maintain accurate contact details.

The Academy may communicate through:

• Email
• SMS
• Innovate Forge App notifications
• Parent portals
• Other approved channels

Communications may concern:

• Enrolment and payment administration
• Class schedules
• Programme changes
• Trial approval and expiry
• Student progress
• Assessments
• Educator feedback
• Parent reports
• Student safety

Parents should review important programme communications.

Marketing communications will be managed separately according to applicable consent requirements.